I recently received a 100 years old baby grand piano, which does not have any damping, that is, the dampers don't touch the strings even with no pedal being pressed and when I play a tone it just resonates forever without stopping. When I press the right pedal the dampers go up even more so the pedal seems to be functional in principle. The original owner says it didn't have this problem in the morning before the transport. I called the transport company and they said this is not their responsibility and I need to pay a tuner myself. The problem is that I want to tune it after summer because if I tune it now I expect it to be out of tune again soon as it is not yet used to the different environment. Are they correct that I really need to pay a tuner myself for this problem? I never heard of this happening before.
P.S.: I contacted the transport company again and they said it is not possible to attach the pedals or lyre in the wrong way.